Privacy Policy

1. Information we may collect

We may collect personal information that you provide directly to us, including:

• Your name
• Email address
• Phone number
• Preferred method of contact
• Appointment or booking information
• Information about your writing project
• Manuscripts, drafts, notes or other materials you choose to share
• Correspondence between you and Clarity Content Studio
• Information required for quotations, invoices and service delivery
• Any other information you voluntarily provide through our website, email, video calls, shared documents or other communications

Because memoir writing can involve personal experiences, family relationships, health matters, significant life events or other private information, some material you choose to share may be sensitive or highly personal.

You are encouraged to share only the information you feel comfortable providing, particularly during an initial enquiry.

2. Information collected through the website

When you visit our website, certain technical information may be collected automatically through standard website technologies. This may include:

• Your IP address
• Browser and device information
• Pages visited
• Date and time of your visit
• Referring website or source
• General website usage and interaction information

This information may be collected through cookies, analytics tools or similar technologies where these services are enabled on the website.

We use this information to understand how the website is used, improve its performance and maintain its security.

3. How we use your information

Clarity Content Studio may use your personal information to:

• Respond to enquiries
• Arrange introductory calls, discovery sessions or other appointments
• Understand your project and recommend appropriate services
• Provide memoir coaching, editing, manuscript assessment, workshops and related services
• Review manuscripts, drafts and supporting material
• Communicate with you about your project
• Prepare quotations, proposals, agreements and invoices
• Process and administer bookings
• Maintain appropriate business and administrative records
• Improve our website and services
• Meet legal, accounting or regulatory requirements
• Protect the security and integrity of our website and business

We will not use private manuscript material or personal stories for promotional, publishing, training or public purposes without your permission.

4. Confidentiality of manuscripts and personal stories

Clarity Content Studio recognises that memoir projects frequently contain private, personal and sensitive information.

Manuscripts, drafts, notes, conversations and project materials provided as part of our services are treated confidentially.

We will only access and use these materials to provide the services you have requested and for related administrative purposes.

Your work will not be published, shared publicly, used as a testimonial, included in a portfolio or otherwise disclosed for promotional purposes without your prior permission.

Where it is necessary to use a trusted third-party service provider to support delivery of our services, only the information reasonably required for that purpose will be shared.

5. Sharing your personal information

We do not sell or rent your personal information.

We may disclose information to trusted third parties where reasonably necessary to operate our business or provide services to you. These may include providers of:

• Website hosting and maintenance
• Email and communication services
• Appointment scheduling
• Video conferencing
• Secure cloud storage and shared documents
• Accounting and invoicing services
• Payment processing
• Website analytics and security

These third-party providers may process information according to their own privacy policies and terms.

We may also disclose personal information where required by law, regulation, legal process or a lawful request from an authorised government or regulatory body.

6. International services and data storage

Clarity Content Studio is based in Canberra, Australia and works with clients throughout Australia and internationally.

Some technology providers used to operate the website or deliver services may store or process information on servers located outside Australia.

Where third-party platforms are used, their handling of information is governed by their applicable privacy policies and security practices.

7. Cookies and analytics

Our website may use cookies and similar technologies to support website functionality, security and performance.

Cookies are small files placed on your device that can help a website remember information about your visit. Depending on the tools enabled on the website, cookies may be used to:

• Ensure the website functions correctly
• Understand website traffic and usage
• Improve website performance
• Remember certain preferences
• Protect the website against misuse or security threats

You can control or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.

8. Third-party websites and services

Our website may contain links to websites, booking platforms, payment providers, social media services or other third-party platforms.

Clarity Content Studio is not responsible for the privacy practices, security or content of external websites.

We recommend reviewing the privacy policy of any third-party website or service before providing personal information.

9. How we protect your information

We take reasonable administrative and technical measures to protect personal information and project materials against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no website, email service, cloud platform or electronic transmission can be guaranteed to be completely secure.

If you are submitting particularly sensitive material, please contact us if you would like to discuss an appropriate method of sharing it.

10. How long we keep your information

We retain personal information only for as long as reasonably necessary for:

• Providing the services you have requested
• Managing our relationship with you
• Maintaining appropriate business records
• Meeting accounting, taxation, legal or regulatory requirements
• Resolving disputes or responding to enquiries

When information is no longer reasonably required, we may securely delete, destroy or anonymise it where appropriate.

Project files and manuscript materials may be retained for a reasonable period following completion of a project unless another arrangement has been agreed with you.

11. Accessing or correcting your information

You may contact Clarity Content Studio if you would like to:

• Request access to personal information we hold about you
• Correct or update your personal information
• Ask questions about how your information is being used
• Request deletion of information where appropriate
• Raise a concern about the handling of your personal information

We may need to verify your identity before processing certain requests.

Some information may need to be retained where required for legal, accounting or legitimate business purposes.

12. Marketing communications

If you choose to subscribe to updates, resources or other communications from Clarity Content Studio, we may use your contact information to send those communications.

You can opt out of marketing communications at any time by using the unsubscribe option provided, where available, or by contacting us directly.

We will continue to send communications that are necessary for an active enquiry, booking, project or client relationship.

13. Privacy and memoir subjects

Memoir manuscripts may contain information about people other than the author.

Clients are responsible for considering the privacy, confidentiality, copyright, defamation and other legal implications associated with material they intend to publish.

Clarity Content Studio can assist with editorial considerations around sensitive material, but editorial support does not constitute legal advice. Where appropriate, authors should obtain independent legal advice before publication.

14. Children’s privacy

Our services are primarily intended for adults.

If personal information relating to a person under 18 is provided as part of a manuscript or project, it should only be provided where you have an appropriate basis or authority to do so.

Please avoid submitting unnecessary sensitive information about children through website enquiry forms.

15. Australian privacy principles

Clarity Content Studio handles personal information with regard to applicable Australian privacy requirements and recognised good privacy practices.

Where the Australian Privacy Act 1988 (Cth) and Australian Privacy Principles apply, personal information will be handled in accordance with those requirements.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, business practices or legal requirements.

The latest version will be published on this page with an updated revision date.

We encourage you to review this Privacy Policy periodically.